Terms of service
1. What we sell
Bamboo Bot hosts bots you build: website chat, chat-app bots (Discord, Telegram, WhatsApp, Messenger, Instagram, Viber, SMS through Twilio, Twitch, LINE, Slack, Matrix, Guilded, Revolt) and API bots. Each bot runs while its paid time lasts. Bamboo Bot is not made by, connected to, or endorsed by any of those apps or their companies.
2. What you provide - and pay for - yourself
Your plan covers Bamboo Bot hosting the bot. Everything the bot needs from other companies is yours to set up, keep working and pay for, including:
- accounts, apps, bot tokens, API keys, access tokens, secrets and phone numbers on each chat app;
- any fees those companies charge - for example Twilio texts and phone numbers, Meta (WhatsApp, Messenger, Instagram) conversation charges, Viber bot account fees, LINE message plans - billed to you by them;
- their reviews, verifications and registrations - for example Meta app review, WhatsApp Business verification, US A2P 10DLC registration for texting;
- following each app's rules and limits, and replacing a token or key when it expires, is revoked or changes.
If an outside account, key or payment stops working, the bot stops working on that app. That is not a fault in Bamboo Bot and doesn't extend or refund your plan.
3. Your bot, your content, your visitors
You are responsible for what your bot says and does, the rules you build, and how you use the messages and leads it collects. You must have the right to message the people your bot messages (for example their consent for texts and marketing), follow the privacy and anti-spam laws that apply to you, and tell your website visitors that a chat service handles their messages. Don't use Bamboo Bot for spam, scams, impersonation, harassment or anything illegal.
4. We are not liable for anything
To the fullest extent the law allows, Bamboo Bot and the people who run it are not liable for any loss or damage of any kind connected with the site or any bot, including:
- a chat app, its company or its API being down, changed, rate limited, or suspending, banning or restricting your account, bot, page, number or app;
- fees, charges or penalties from any other company, however they arise - including messages your rules sent;
- messages not delivered, delivered late, sent twice or sent to the wrong place, and anything a bot did or didn't do because of how its rules or settings were made;
- lost, leaked or wrongly collected leads, conversations or data, and anyone getting your tokens or keys from outside Bamboo Bot;
- this site or the hosting being down, slow, updated or changed;
- lost sales, customers, profits, time or reputation, and any indirect or consequential loss.
If any of this can't be excluded where you live, our total liability is limited to what you paid for the bot concerned in the last month.
5. Logins and data we keep
We store the tokens and keys you give us encrypted and use them only to run your bot. We keep your bot's settings, logs, website conversations and leads so the service works; deleting a bot deletes its login. You can replace a token at any time on the bot's Connect tab.
6. Payments and refunds
Payment is by card (Stripe), Litecoin, or PayPal Friends and Family (with the transaction ID). Goods and Services PayPal payments are refunded, not accepted. All sales are final: no refunds once paid - including when a bot can't run because of something in section 2 - except where we choose to refund. Opening a dispute, chargeback or claim for time we provided closes your account. Prices can change; time you already paid for keeps its plan.
7. Accounts and conduct
We can refuse, pause or stop any bot or account, for example for abuse, spam, chargebacks, or anything that puts our service or accounts at risk.
8. Privacy and advertising
See the privacy policy for what we collect. Public pages of this site (like this one) may show ads from Google AdSense. Google and its partners may use cookies to show and measure ads, including ads based on your visits to this and other sites; visitors in the EU, UK and Switzerland are asked for consent first. You can turn off personalised ads at adssettings.google.com. There are never ads in your dashboard, at checkout, or in the chat bubble on your website - your visitors don't see ads from us.
9. Changes
We may update these terms. The version shown here applies to payments made after the update.